I am very pleased with MSDS and would not want to be on any other contractor’s contract. My colleagues are at awe with the quality and turn-a-round time of communications and solving of issues from MSDS.
Planning Officer, DoS S/CRS (Afghanistan,
MSDS was ordered to deploy an American employee to Afghanistan with a one day turn-a-round time frame to execute this deployment on Saturday December 31, New Year’s Eve. On January 2, official notice was received from a senior Department Official advising us that the MSDS’ employee arrived in Afghanistan, “on time” ahead of everyone else...
MSDS Employee was called to discuss a brewing crisis in Libya and rose to this evolving policy challenge with a rapid response and tracked the crisis closely during her tenure.
Deputy Director DoS,
I'm writing you note to pass on something I have been saying to people around here -- and how efficiently and smoothly MSDS has come into USAID/EGAT’s work flow as an important partner. I have seen a number of transitions over the years and this has been by far the most effective and harmonies.
Mr. Robert B. Bertram, Acting Director
MSDS functions as our preferred go-to Contractor, and MSDS’s management has been one of the most responsive we have had in our bureau.
PROGRAM Office, DOS,
Customer Satisfaction is our #1 Goal
The majority of MSDS business is generated from satisfied clients who are excited about the value we provide. Much of our success is the result of repeat business allowing MSDS to experience steady growth since our first contract in 2004. We are proud of our 95% Open Rating for past performance, as recognized by Dun and Bradstreet (D&B), based on feedback from our clients. Our 95% Open Rating ranks us among the top 3% of companies currently conducting business with the Federal Government.